Frequently Asked Questions

Submit an application at /b2b/register. We'll review your practice details (NPI, state license, and clinic information) and reach out within 1–2 business days. Once approved, you'll see wholesale pricing on every product across the catalog as soon as you sign in.

Vision Rescue Pro serves licensed eye care professionals and their practices — optometrists, ophthalmologists, dispensing opticians, and the clinics, group practices, and buying groups they belong to. We require valid professional credentials at application.

Yes. Once your account is approved, you see your wholesale pricing automatically — signed in, on every product page, category, and search result. If you ever see retail-equivalent prices, sign out and back in to refresh your session.

On eligible products, yes. Volume discounts apply automatically in your cart once you cross the tier threshold — you'll see the active discount on the product page and the line adjustment in your cart total. Discounts aggregate across all eligible items in a single cart.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) at checkout. Approved net-terms customers can also choose to place orders on invoice. Practice debit/credit and ACH are supported when paying invoices via our Stripe-hosted payment page.

Email sales@visionrescue.com to request a net-terms application. We'll review your ordering history and creditworthiness, and once approved you can select Invoice (Net Terms) at checkout up to your approved credit limit.

Sign in and visit /account/invoices. You can filter by status (open, past due, paid), download a PDF copy of any invoice, and pay open invoices by clicking Pay Now — that opens a secure Stripe-hosted payment page where you can pay with card or ACH.

Only team members assigned the account admin or accounts payable role can view and pay invoices. Other roles (doctor, practice manager, buyer, assistant) place orders but don't see billing details. Roles are managed from your company settings.

You'll see overdue invoices flagged on your account dashboard and at the top of the invoices list. You can pay past-due invoices at any time using the same Pay Now flow. If invoices remain unpaid, our team will reach out to work through next steps.

Browse the catalog, add products to your cart, and proceed to checkout. Signed-in B2B customers see wholesale pricing throughout. At checkout you'll confirm your shipping address and payment method (card or invoice if you're approved for net terms), then place the order. You'll receive a confirmation email with the order number.

Yes. Invite team members from your company settings. Each user signs in with their own credentials and places orders against the shared company account — orders, billing, and shipping history are visible to authorized roles.

Yes. Add as many locations as you need to your company profile, and select the destination at checkout. Locations support per-site contact info, ABB account linkage, and operating hours.

Orders process quickly — usually within 1–2 business days. If your order hasn't shipped yet, email support@visionrescue.com or call (844) 202-5176 and we'll do our best to accommodate. Once shipped, we can't intercept.

Enter the code in the Discount code field in your cart or during checkout, then click apply. Discounts validate in real time — if you see an error, double-check the code and that your cart meets any minimum requirements.

On any contact lens product page, select pack size and enter the prescription details (sphere, base curve, diameter, and cylinder/axis/add as applicable) for the eye(s) being ordered. You can include the patient name and DOB so we can verify the prescription on your behalf and ship correctly. Prescriptions are validated against your practice's NPI on file.

We carry every major brand including Acuvue, Biotrue, Bausch + Lomb, CooperVision, Alcon, and more. Browse the full selection under Contact Lenses.

Yes. Link your ABB account number at the location level in your company settings, and contact-lens orders will route through ABB fulfillment automatically. Contact us if you're not seeing this option after adding your ABB number.

For prescription items we capture lot number, NDC code, and expiry on every dispensed unit. You'll find this information under Pharmacy Information on every order detail page — required for practice-level compliance and audit trails.

Most orders process in 1–2 business days from our warehouse. Transit time depends on the shipping option you select at checkout. You'll get a tracking number in your shipping confirmation email and can also view it in your order history.

We ship to all 50 US states plus Puerto Rico, Guam, and the US Virgin Islands. We don't ship internationally at this time.

Inspect every shipment on receipt. If something is damaged, defective, or wrong, email support@visionrescue.com within 30 days with a photo and your order number — we'll make it right.

30 days from your order date. Items must be unopened, unused, in original packaging, with proof of purchase. Approved returns are issued as Vision Rescue Pro store credit. Full details on our Returns & Refunds policy page.

RX medications (federal regulations), Regener Eyes Pro and other prescription items, opened or used products, items missing original packaging, and items purchased from other retailers (we can only accept returns for items bought directly from us).

No. Return postage is your responsibility — you can use whichever carrier you prefer. We don't provide return shipping labels.

On the sign-in page, enter your email and click Forgot password? We'll email you a reset link. If you signed up with Google, use Continue with Google — there's no password to reset.

Yes. On the sign-in page click Continue with Google using the same email address associated with your wholesale account.

Sign in and visit your company settings. Account admins can update billing contact, add or edit locations, manage team members, and review approval status.