Dry Eye Rescue LLC

Privacy Policy

This Privacy Policy describes how Dry Eye Rescue LLC collects, uses, and shares your personal information when you visit or make a purchase from any of our websites. These policies apply to all websites owned and operated by Dry Eye Rescue LLC, a Florida limited liability company with its principal place of business at 1200 S. Rogers Circle, Suite 16, Boca Raton, Florida 33487. This includes Dry Eye Rescue, Dry Eye Rescue Pro, Vision Rescue, and Vision Rescue Pro, as all such sites are owned and operated by Dry Eye Rescue LLC.

Throughout this Privacy Policy, "we," "us," and "our" refer to Dry Eye Rescue LLC. "You" and "your" refer to the visitor, customer, or wholesale account holder accessing or transacting on any of our sites.

Personal Information We Collect

When you visit our sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  Cookies — data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.

   Log files — track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring and exit pages, and date and time stamps.

   Web beacons, tags, and pixels — electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as Order Information. When we talk about Personal Information in this Privacy Policy, we are talking about both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect to fulfill any orders placed through the site, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations. Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud, in particular your IP address, and more generally to improve and optimize our site, including by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We may share your Personal Information with third parties to help us use your Personal Information as described above. We use Shopify to power our online store — you can read more about how Shopify uses your Personal Information at shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site — you can read more about how Google uses your Personal Information at google.com/intl/en/policies/privacy. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising using the links below:

    Facebook: facebook.com/settings/?tab=ads

    Google: google.com/settings/ads/anonymous

   Bing: advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

Do Not Track

We do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.

California Residents

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your rights under the CCPA, please contact us at orders@dryeyerescue.com.

Data Retention

When you place an order through our sites, we will maintain your Order Information for our records unless and until you ask us to delete this information. Retention periods may be extended where required by applicable law, including pharmaceutical record retention requirements for wholesale prescription drug transactions or other regulatory requirements.

Security

We take reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes will be posted to this page with an updated revision date.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at compliance@dryeyerescue.com or by mail at Dry Eye Rescue LLC, ATTN: Compliance, 1200 S. Rogers Circle, Suite 16, Boca Raton, FL 33487.

Last Revised: August 2026

Dry Eye Rescue LLC | 1200 S. Rogers Circle, Suite 16, Boca Raton, FL 33487