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How An Order Finds
Your Practice
Nothing is shared, nothing is remembered, and nothing depends on your patient naming you. The prescription itself is the routing. This page is the long version of that claim, for the doctor who wants to see the mechanism before trusting it.
$0 signup · $0 monthly · $0 minimum · Vision Rescue participates only when it captures a dispensing order
The match comes off the prescriber block on the document, not off anything the patient has to remember.
One Prescription,
Four Checkpoints
The Patient Uploads The Prescription
At checkout the patient uploads a photo or PDF of the copy you gave them, or types the values in by hand. Smart Order reads an upload automatically, and a patient who types it in reaches the same place.
They are never asked to name a referring doctor, enter a code, or select a practice from a list. Those mechanisms all fail the same way, which is that patients forget.
We Match The Prescriber
The prescriber details on the prescription are matched against the practice records on the platform. A match resolves to one practice and one prescribing doctor, and that is the practice the order belongs to.
Because the match comes off the document rather than patient memory, an office that never mentions Vision Rescue still receives the orders written against its prescriptions.
Visibly Sends The Verification
Verification runs through Visibly using the automated methods the FTC Contact Lens Rule prescribes. Every request is logged, and because the prescription is already matched to you it goes to your office.
Correct the prescription and the corrected values fill. Deny it and nothing ships. Vision Rescue routes the request using the practice information associated with the matched prescriber rather than relying on the patient to identify the office.
The Order Fills As Your Sale
Once verification clears, the order is placed on your ABB account at the cost you negotiated and ABB drop ships to the patient. The patient paid through your Stripe.
Your practice is the seller of record, and your name is what appears on the patient's statement rather than a third party's. Your involvement across all four of these steps was writing the prescription, which you had already done before the patient opened a browser.
Verification,
Described Honestly
This is the part most sellers describe vaguely. Here is the whole rule.
Matching the prescription does not change the eight hour window. It changes where the request lands.
What The Rule Actually Says
Under the FTC Contact Lens Rule a seller must verify a prescription with the prescriber before filling it. The rule also permits the seller to fill the order if the prescriber does not respond within eight business hours.
That second half is not a loophole somebody found. It is the rule as written, every compliant seller operates under it, and so do we. We say so plainly because you would find out anyway.
What We Can Actually Control
What changes when the prescription is matched to the prescriber is not the eight hour window itself. What changes is where the request lands: at the office that actually wrote the prescription, on the route that office chose.
An office that wants to review every request can. An office that never responds is treated exactly as the rule describes. Either way your staff is never asked to chase paperwork on our behalf.
Full text: The Contact Lens Rule: A Guide for Prescribers and Sellers.
Worried About What This Puts On Your Staff?
It is the right question, and the honest answer takes a conversation rather than a paragraph. Take fifteen minutes with our team and walk through what a verification request actually looks like arriving at your office, who at the practice you would point it at, and what happens on the days nobody gets to it. Or call 1-855-692-8024.
When It Is Not
A Clean Order
The Prescription Has Expired
It does not fill. The patient is told the prescription is expired and pointed back to their prescribing office for an appointment, which is the outcome you would want anyway.
We Cannot Supply It Exactly
Then we do not fill it at all. There is no private label substitute, no adjacent base curve and no nearest available power. What you wrote on the prescription is what ships, or nothing ships.
The Doctor Has Not Activated
The patient still receives verified, authorized product, filled on our account rather than yours. We then contact the office to offer activation, so the next one routes to them.
What We Hold,
And What We Never Do
What The Order Carries
- A name, a shipping address and an email
- The prescription values needed to fill the order
- The products purchased
- The prescribing practice the order routed to
What It Never Carries
- The medical record
- Exam findings, chart notes or imaging
- Anything your office did not put on the prescription itself
- Your wholesale cost with ABB, which we never see
See It On A Real Order
The mechanism is easier to trust when it is running on your own prescriptions.
See Your Own Routing Log Once You Activate
Inside: orders already placed by your patients on Vision Rescue, the verification request log for each one, and the routing decision that put them with your practice. Creating the account costs nothing and commits you to nothing.
Eligible US Optometrists
And Ophthalmologists Can Activate
Requires an active US license, an NPI and an ABB Optical account for fulfillment. Nothing changes in the office.
$0 signup · $0 monthly · $0 minimum · Vision Rescue participates only when it captures a dispensing order
Questions? Call 1-855-692-8024, or back to the overview.