The Future of At-Home
Care Has Arrived
Send a patient the exact products you recommended, in under 60 seconds.
RescueLink lets your practice text or email a personalized product list to a patient before they leave the chair, with images and your office discount already applied. Vision Rescue practices open it at rescuelink.com on the front desk computer, on a phone in the lane, or on an in-office kiosk touchscreen.
$0 signup · $0 monthly · $0 minimum
Your practice earns a 15% marketing participation fee on orders placed through a link you send
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Getting started with RescueLink on Vision Rescue. 90 seconds.
How RescueLink Works
The recommendation you already make out loud in the exam becomes a list the patient can act on at home.
Your part ended when you made the recommendation.
Open It On Any Screen
In Your Office
Go to rescuelink.com and choose Vision Rescue. It runs in the browser, so there is nothing to install and nothing to update.
On the Front
Desk Computer
Works in the browser your front desk team already has open through the whole day.
On the Phone
In Your Pocket
Send from the exam lane on the device you are already holding, without moving.
On a Kiosk
Touchscreen
Pull the list up on an in-office touchscreen so the patient sees it on a real display.
On a Vision Rescue
Practice Tablet
A dedicated tablet for the optical counter is on the way. It is not available yet.
The screen your front desk works from: brands, products, saved bundles and the patient cart.
Say Goodbye to Sticky Notes
And Product Confusion
A patient who cannot remember what you recommended buys whatever is nearest on the shelf, or buys nothing at all.
A Product Name
On a Slip of Paper
A handwritten note is the last thing the patient sees, and it does not survive the week.
A Shelf of Boxes
That All Look Alike
Patients should not have to interpret a wall of similar packaging on their own at nine at night.
The Exact List
You Recommended
Personalized links carry the products, the images and your office discount together in one place.
Placeholder image pending the Vision Rescue version.
Build and Send Treatment
Bundles in Seconds
Save pre-set bundles for the conditions you see every week, and label them however your practice already talks about them.
Reusable Kits for
Common Conditions
Dry eye, MGD and blepharitis kits are built one time and reused all year.
Your Whole Team
Can Send Them
Any trained staff member can send a saved bundle without rebuilding the list each visit.
Saved bundles, built once and sent by anyone on the team.
Key Features
At a Glance
1-Click Product
Selection
Choose from 500+ over the counter items, organized by brand and by category.
Create Your
Own Bundles
Build reusable kits for the conditions you treat most, to speed up every send.
Auto-Applied
Discount
Every link carries your office discount already applied, with no extra step.
Scheduled Text
Messages
Set a future reminder for a patient to reorder after an in-office purchase.
Patient Follow-Up
Reminders
Patients get a reminder if they have not ordered after receiving a link.
Analytics
Dashboard
Track sends, orders and engagement with reporting that updates in real time.
QR Code
Option
Generate a QR code for a patient who would rather not receive a text message.
Works on
Any Device
Use it on any computer, phone or in-office screen, with nothing to download.
Customize the Workflow
Around Your Office
The doctor does not have to ask for a phone number in the exam lane, and the front desk does not have to remember what was recommended.
Build the Cart,
Save the Name
The doctor adds the products, types the patient's first and last name, then sends the cart to the queue.
Load It From
Pending Carts
Staff find the patient by last name, load the saved cart, and ask for the phone number then.
Send It Now or
Schedule the Reorder
Nothing sold in the office, send the cart. Sold from your shelf, schedule 30, 45 or 90 days out.
The recommendation is captured in the lane while it is fresh and acted on while the patient is standing at the desk, so nothing rests on anyone remembering it later in the day.
Customizing the workflow with the Patient Queue. 82 seconds.
Placeholder image pending the Vision Rescue version.
Perfect for Practices
That Stock Products
RescueLink works alongside the products you already sell in the office. Make the first sale during the visit, then schedule a reorder text to go out automatically when it is time for the patient to reorder.
You get both halves: in-office retail on the day, and automated follow-through after it.
Simple to Use.
Simple Economics.
Your practice earns a fixed marketing participation fee on the net sale, on the first order and on every reorder after it.
is the average checkout across real RescueLink orders on the Dry Eye Rescue retail site, not an estimate.
marketing participation fee on the net sale, on the first order and on every reorder that follows it.
to activate it, to run it and to keep it running. There is no setup fee, no subscription, no listing fee and no quota.
Five checkouts a day at $63 is $315 a day and $75,600 a year in patient purchases, which is $11,340 a year in participation to the practice.
An illustration of the arithmetic, not a projection. The $63 is measured; the five checkouts a day is an assumption you should replace with your own. Most patients reorder drops, vitamins and lid hygiene on a one to three month cycle, so first orders are the floor of the number rather than the whole of it.
There is no charge to the practice anywhere. No signup fee, no monthly fee, no listing fee and no minimum. RescueLink participates in the sale it generates, and that is the whole of it.
Improve Compliance
And Keep the Reorder
Over the counter eyecare spend that leaves your practice goes to Amazon, Walmart and the big box stores, and it does not come back on its own.
The point of itThe patient follows the plan you gave them, and the practice is still in the purchase.
Compliance starts with the patient being able to find the product you meant.
What arrives in the Welcome Kit. 55 seconds.
Sign Up and We Ship
You the Welcome Kit
Every practice that signs up gets a box in the mail. It is what makes the program real in the office rather than another login your team forgets about.
$0 signup · $0 monthly · $0 minimum
The kit ships at no cost to the practice
Frequently Asked
Questions
Is RescueLink free to use?
Yes. There is no setup fee, no subscription and no hidden charge to the practice. RescueLink participates only in the sale it generates.
Do I need to integrate it with my EMR system?
No. RescueLink works independently and requires no connection to your EMR or to your patient database.
Is any patient information stored or transmitted?
No. RescueLink does not transmit or store protected health information. It is a non-clinical tool for product recommendations only.
Can patients shop somewhere else if they want to?
Yes. Patients are free to purchase from any source. RescueLink is a convenience tool, not a locked-in retail platform.
Can I customize the product recommendations?
Yes. You can choose individual products, or create custom bundles for different conditions and severity levels.
What if a patient does not want to receive texts?
You can generate a QR code instead, so the patient can scan it and reach their personalized link straight away.
Can staff use RescueLink too?
Yes. RescueLink is designed for flexibility. Providers or trained staff can use it during the visit or after it.
How does the revenue participation work?
If a patient buys through the RescueLink you sent, your practice earns a fixed 15% marketing participation fee on the net sale.
Can I track patient engagement?
Yes. The built-in analytics dashboard shows how many links were sent, how many were delivered, and how many became orders.
Do I need any special software to use RescueLink?
No. It is browser based and works on any computer, phone or in-office screen with an internet connection.
Vision Rescue also routes contact lens reorders back to the prescribing practice, fulfilled on your own ABB Optical account. It is a separate program from RescueLink and activates separately.
See the contact lens program →Get RescueLink Running
In Your Practice
Our team sets the account up with you on the phone and walks your staff through the first send.
$0 signup · $0 monthly · $0 minimum
Your practice earns a 15% marketing participation fee on orders placed through a link you send
Already set up? Open rescuelink.com and choose Vision Rescue.
Vision Rescue is a wholesale distributor and technology platform for licensed eyecare professionals. RescueLink is a non-clinical product recommendation tool and does not store or transmit protected health information. Patients may purchase from any source they choose. Participation is calculated on the net sale after discounts and is paid on orders placed through a link sent by the practice. Not tax or legal advice.