Shipping Policy

This Shipping Policy applies to wholesale orders placed on Vision Rescue Pro (visionrescuepro.com). It explains how quickly orders leave our warehouse, which shipping methods are available, what they cost, when shipping is free, and what to do if a package arrives damaged or does not arrive.

Processing time

All products ship from our climate-controlled warehouse in Florida. Most orders process in 1 to 2 business days. Processing time is the time we need to prepare your order before it is handed to the carrier. Delivery estimates begin when your order ships, not when you place it.

Our fulfillment center is closed on weekends and major holidays. This may affect shipping, fulfillment, and delivery times, so please keep it in mind when placing an order.

Shipping methods and rates

The methods available at checkout depend on your shipping address and your account. Your options and exact prices are always shown at checkout before you place your order.

• Economy: $7.99 flat rate per order. Standard transit is 3 to 5 business days within the contiguous United States.
• Free ground shipping: $0.00 on qualifying orders of $250 or more. See the section below.
• UPS Ground: rate quoted by the carrier at checkout. Estimated transit is 1 to 5 business days depending on distance.
• UPS 3 Day Select: rate quoted by the carrier at checkout. Estimated transit is 3 business days.
• FedEx 2 Day: rate quoted by the carrier at checkout. Estimated transit is 2 business days.
• UPS Next Day Air: rate quoted by the carrier at checkout. Estimated transit is 1 business day.

Rates for UPS and FedEx services are calculated at checkout for your shipping address. Transit times are estimates that begin once the order ships, and they may vary with your location.

Free ground shipping on orders of $250 or more

Qualifying wholesale orders of $250 or more ship by ground at no charge.

• The order must total $250.00 or more in products. An order of exactly $250.00 qualifies.
• The $250 is measured on the product subtotal before discount codes and promotions are applied. Shipping charges and taxes do not count toward the $250.
• Free ground shipping is available on orders placed through your approved Vision Rescue Pro wholesale account and shipped to an address in the United States.
• It applies to the free ground shipping method only. Expedited and two-day services, including UPS 3 Day Select, FedEx 2 Day, and UPS Next Day Air, are not free on orders of $250 or more and are charged at the rate shown at checkout.
• The free ground shipping method appears at checkout once your cart qualifies. If your cart falls below $250, the method is no longer offered and you will need to choose another shipping method.

If your practice belongs to a Vision Rescue buying group, the shipping terms in your group agreement are applied at checkout and shown with your shipping options.

Where we ship

We ship to addresses within the United States. We do not ship internationally at this time.

Prescription and contact lens orders

We verify the prescription on contact lens orders before they ship. Prescriptions are validated against the NPI on file for your practice, so please enter complete and accurate prescription details at checkout.

Prescription drug products cannot be returned after delivery, except in the limited cases described in our Returns & Refunds policy. If a prescription product arrives damaged, the damage must be documented at delivery and reported within 48 hours.

Tracking your order

Tracking is included with every shipment. When your order ships, we email a shipping confirmation with your tracking number. You can also find tracking in your order history when you are signed in to your account. Once the product leaves our warehouse, please contact the carrier directly for delivery updates. We are unable to intercept or reroute a package once it is in the carrier's possession.

Damaged or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged, or if you received the wrong product, so that we can evaluate the issue and make it right. Damage claims should be reported within 48 hours of delivery. Email support@visionrescue.com with your order number and a photo of the package and the product.

Please see our Returns & Refunds policy for return eligibility, non-returnable items, and how approved returns are credited.

Lost or missing packages

If your tracking shows that your order was delivered but you have not received it, shipping carriers sometimes mark a package as delivered before it actually arrives. If the package still has not arrived after the fifth business day, please email support@visionrescue.com and our customer service team can further assist you.

If your package is deemed lost in transit or cannot be located, please contact us at support@visionrescue.com or 1-855-692-8024 and we can further assist you. We are not responsible for packages that are stolen after the carrier has marked them delivered. In that case, please contact the carrier to file a claim.

Incorrect address

Once an order ships, we can no longer update the shipping address. Please contact the carrier directly to request an address change. If an incorrect address is entered at checkout, Vision Rescue cannot be responsible if the order goes missing, and we are not liable to refund or replace it. Please review your shipping address carefully before placing your order.

Title and risk of loss

For wholesale account holders, title and risk of loss for all shipments transfer to the buyer when the shipment is delivered to the carrier (F.O.B. Origin, Boca Raton, Florida).

Delays beyond our control

We will do our best to get your order to you on time. However, Vision Rescue cannot be held responsible for shipping conditions beyond our control, such as severe weather or carrier service interruptions.

Carrier contact numbers

• UPS: 1-800-742-5877
• FedEx: 1-800-463-3339

Contact us

Questions about a shipment or a special shipping request? Email support@visionrescue.com or call 1-855-692-8024. Please include your practice name and your order number so we can find your account quickly. We reply within one business day.