Practice Playbook
Patient Auto-Reorder and Compliance refills that arrive on time.
Dry eye is chronic, so patients need the same products month after month. Automatic refills turn each of those repeat purchases into a scheduled delivery instead of a forgotten errand, which keeps patients on their routine and keeps the service growing.
In one paragraph
Switch on refills at the first visit.
As soon as a patient agrees to a plan, put the daily items on automatic refills: drops, eyelid cleanser, omega and heat compress replacements. The next bottle ships before the last one runs out, and every eligible OTC reorder placed through RescueLink earns your practice a 15% participation credit.
Worth knowing
- The empty bottle is where many patients quietly stop treatment.
- Automatic refills remove the decision, so the product is already on the way.
- Daily consumables fit best: drops, eyelid cleansers, omegas, ointments and heat compresses.
- Each eligible OTC reorder through RescueLink earns a 15% participation credit.
- Match each refill interval to the product's labeled days of supply.
What automatic refills protect.
Three outcomes ride on the repeat order.
Adherence
Long-term therapy keeps going between visits.
Revenue
Every patient on refills adds to a base that builds month by month.
Loyalty
The repeat order stays tied to your recommendation rather than a pharmacy aisle.
What to put on automatic refills.
Daily items a patient uses up and needs again.
| Category | Labeled supply | Example on VisionRescue.com |
|---|---|---|
| Lipid or lubricating drops | 60 days per bottle | Optase MGD Advanced PF drops |
| Eyelid hygiene | 90 days per bottle | Optase Protect hypochlorous spray |
| Omega-3 | 30 days per 90-count bottle | PRN De3 Dry Eye Omega Benefits |
| Overnight ointment | 90 days per tube | Optase Hylo Night ointment |
| Heat compress | About 180 days per compress | Bruder moist heat compress |
Days of supply are taken from each product's VisionRescue.com catalog data; actual use varies by patient.
Products often set on refills.
Daily items that appear in most dry eye plans.
Turn on refills during the first visit, not the follow-up. Patients are most ready to commit to a routine the moment they agree to the plan.
RescueLink
Send the rest home with the patient.
Text or email each patient the exact products you recommend. They check out in one tap on VisionRescue.com, refills can repeat automatically, and your practice receives a 15% participation credit on eligible OTC orders. Contact lenses and Rx products are excluded.
- Free to activate, no subscription
- Patients check out in one tap
- Automatic refills on daily items
- Your recommendation, your patient
Doctor questions about automatic refills
Why do refills matter so much?
Most patients drop off when a bottle runs out. A scheduled refill removes that moment, so treatment keeps going.
Which items belong on refills?
Daily consumables: drops, eyelid cleansers, omegas, overnight ointment and replacement heat compresses.
When should refills be set up?
During the first visit, right after the patient agrees to the plan.
How should the interval be chosen?
Start from the product's labeled days of supply and adjust to how often the patient actually uses it.
What does the practice earn on reorders?
A 15% participation credit on eligible OTC orders placed on VisionRescue.com through RescueLink. Contact lenses and Rx products are excluded.
Who sets it up?
Your staff lead adds the plan and refills in RescueLink for each patient.
About this guide
Prepared for licensed eye care practices by Vision Rescue. Reach the provider team at providers@visionrescue.com or 1-855-692-8024.
Notes and disclosures
General operating guidance, not clinical, legal, tax or billing advice. Outcomes vary with each practice's patients and execution, and treatment decisions belong to the examining doctor. Vision Rescue is a licensed pharmaceutical wholesale distributor of medical supplies and OTC eye care products.
Make every refill automatic.
Stock the in-office essentials at wholesale, and let RescueLink handle the repeat orders.